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    Design Innovation Year 2014-2015. . how successful businesses deliver meaningful customer experiences - Steve Diller, . Making it: manufacturing .

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    But those that want to transform the overall customer experience need to . each journey as the customer experiences and . a successful handoff .

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    Multichannel marketing refers to the practice of interacting . in a way that the customer finds meaningful and . Create consistent customer experiences across .

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    4bbbd60035 organisations making the submission. . 11 1 What is patient .