I did not dream of becoming a call center agent. When i was a child i wanted to become an accountant. So when i reached college i enrolled myself in a university taking up a Bachelor's degree major in accounting. But things did not work out well, or maybe that was not my calling, i failed to meet the passing grade so i ended up shifting courses. So i shifted and finished Banking and finance. When i graduated, there the struggle was real cause i thought that when you finish a degree, you will get a descent job right after. Back then i did not realize that i have to find work. I did find a job as a cashier in a store where we sell rice. I was earning like P200 a day. I did not complain until i got married and had  a child. 

My husband and i migrated from Mindanao to Manila. Life was tough then. I was earning 5000 per month from a job where i serve as a cashier. There we get the house rent, food and all. My husband was driving tricycle, he is not earning that much but he provided for our daily needs Then our family got bigger, i had my second child then the third in 2 years time. Life gets rougher and tougher. That was my turning point. I then decided to look for a higher paying job. Now i learned from a friend of mine that getting a job in a call center industry will give me  a high salary. 

So i tried to apply...just so you know..i failed the initial interview. I tried again and yet i failed again. Several application that I had, i failed again and again. So many painful unsuccessful application. I cried many times cause I wanted to work and get  aa hig salary and yet i never get the job. Until i get to my first call center job. Finally, i was hired and get a job the place was somewhere at Shaw boulevard along Edsa. It was a financial account that we handled.

I was so happy i got the job. Then i get to experience another hardship again. My first language is not English. And my job is to take calls and talk to American's and take care of their accounts.If you just know how afraid i was when i first took a live call.I had a lot of things in my mind that i almost throw up, my body was shaking, my hands were sweating, my mind was overwhelmed with the things that we learned during training. My mind was all over the place. But thanks to our trainers back then, they never let us go until we were ready to hit the floor. Then life was not easy. I work at night where everyone is supposed to sleep. My family is preparing to sleep but here i am preparing to go to work. 

I was determined to be part of the call center industry because I want to give my family a better life. That was 2008 in September that I started with the Call center industry until today i am still connected and planning to retire as a customer service representative.

#lifeofacallcenteragent #nightshiftforever #mylifestory