1. Say "and" instead of "but."
For example: "This you have done well, and if you ..." instead of "Yes, that's good, but you should ...". Because "but" negates all that has been said before him.

2. Say "and" instead of "all the same".
For example: "I understand that you can not answer so quickly, so let's ..." instead of: "I understand that you can not answer right now, but all the same it would be better ...". Because "all the same," said the source, that you deeply care about his wishes, expectations, doubts or questions.

3. Use the word "for" instead of the word "against".
For example: "In order to change something, I write in the sports section," instead of, "What would I still come up against boredom?"

4. Avoid rough "no", since "no" uttered with appropriate intonation, can produce a very negative impression on the interlocutor.

5. Cross out the expression "honest" from your vocabulary, because it sounds like honesty for you - an exception.

6. Say "wrong," "not now" instead of "no."
For example: "As such, I do not like", "At the moment I do not have time for this," instead of "No, I do not like it?" "No, I do not have time." Because "there is no" off-putting. "No" - it is something complete and final solution.

7. Change the angle of view, using the word "have" instead of the word "yet."
For example: "You have already done half", instead of "you did just the half?". Because the word "already" turning a little into a lot.

8. Forever forget the words "only" and "just" or replace them with others.
For example: "This is my opinion," "This is my idea," instead of, "I'm just saying my opinion," "It's just such an idea."

9. Take the word "wrong." Better to ask clarifying questions and show the person that you are also trying to solve the problem.
For example: "It did not work the way you want Let's think about how to correct the error, or to avoid it in the future.", Instead of "wrong is all your fault!".

10. Say "to" and "in so many" instead of "out" and "in the area." Just assign the expiration date and time.
For example, "I'll call you on Friday," "I'll call you tomorrow at 11 o'clock," instead of "I'll call you later in the week," "I'll call tomorrow at around 11".

11. Ask open-ended questions. Not content with monosyllabic answers "yes" or "no."
For example: "As You Like It," "When can I call you back?" Instead of "Do you like it?", "You will be able to call you back." Because questions with "how", "what" or "who" extract valuable information.

12. Use the phrase "From that moment I ..." instead of "If I ...".
For example: "From now on I will listen carefully to the advice" instead of "If I had listened to his advice, then this would have happened." Because "If I ..." deplores the fact that it has been, and rarely helps to advance further. It is better to look to the future. The phrase "From that moment I ..." - a good basis for such a position.

13. Stop equivocate with "ought" and "would be necessary."
Better: "It is important to do this job in the first place", instead of "I have to think about it", "You have to first finish the job." "It would be necessary" and "would need to" not say anything concrete. For example: "You should finish it", "You should give priority to this work."

14. Say "I do" or "I would like" instead of "I have to."
For example: "I would like first to think a little," "I first gather the necessary information," instead of "I must first think a little," "I need to gather information." "I should" is associated with coercion, pressure or external definition. Everything that you do with this setting, you do not go voluntarily. "I do" or "I would like" sound to other much more positive, more friendly and motivated.

15. Cross out the word "generally" and "proper" from your vocabulary.
For example: "That's right", instead of "Well, do it right." "Generally" contains no information and is perceived as a limitation.

16. Say "I recommend that you" instead of "You must."
For example: "I advise you to trust me," "I encourage you to think about it", "I advise you to make a decision as soon as possible." The words "shall" and "should be" you are subjected to pressure and selects the companion had the opportunity to make their own decisions. "I recommend that you" sounds more friendly and positive.

17. Seize the alternatives to "I advise you to" like "I beg you" and "I'll be grateful to you."
For example: "I ask you to make a decision as soon as possible", "I am grateful to you, if you trust me," instead of "You have to make a decision as soon as possible", "You have to trust me." "I beg you" and "I thank you" is very easy to say, and they perform a miracle.

18. Give up all forms of denial; better to speak positively.
For example: "Everything will be fine," "This is a really good idea," "It's easy for me," instead of "This is not a problem for me," "The idea is really good," "It will not be difficult for me." Speaking negatives, you go a long way. It's too complicated and can cause unpleasant associations. Speak directly and positively.

19. Avoid other typical forms with "no".
For example: "Please do not misunderstand me," "Please think about ...," "Please make sure ....!" Instead of "Please do not get me wrong," "Please do not forget that ....! "," Let's not lose sight of that! ". Such negative expression turns into a positive. Clearly say what you want. Thus focuses attention on the desired goal.

20. Use your "motivational negatives."
For example: "What you said is not entirely correct," "Then I do not quite agree with you," instead of "What you said is wrong," "I need you here to protest." Motivating denial makes sense in situations where you need to tell the other person something unpleasant or completely reject his suggestion. It is important that you are represented by an opinion and at the same time telling the truth. you can say it is more politely With motivating denial. You accent the attention to the intended target.

21. prefers precise concepts instead of nonspecific verbs "to do", "work" and "engage".
For example: "We have not yet made a decision on ...." "I just read a report", "The present situation is such that ..." instead of "We are here as long as we can not understand," "I'm working with the protocol "" We are doing everything we can. " Non-specific verbs leave too much freedom for interpretation.

22. Ask questions with "when" and "how" instead of such, which can only be answered by "yes" or "no."
For example: "When you can help me ...." "When can we get together?" "When can I talk to you?". In response to a question from the "whether" we get a response in the form of only "yes" or "no." Do not ask, it is possible "if" something something something or something, and demonstrate their positive expectations with the help of "when" and "how."

23. Connect the other using "you" and "we" rather than having to constantly put yourself in the spotlight with "I".
For example: "Now you see what was going on", "Please give me your address," "Now we are together we shall understand" instead of "Now I'll show you what's wrong," "I still need your address," "Now I'll I explain it. " If you always speak in the first person, then you are in the forefront for themselves and their actions. Use "you" and "us" unites and focuses on the interlocutor, too.

24. Cross out of your vocabulary "never", "every", "all", "always" and instead be given.
For example: "Here you are sure to help me!", "You're the second week running late," "... and ... jealous of my success", instead of "I have no one ever helps," "You're late all the time," "They are all jealous of my success. " Get generalizations. Think, "that" it is wrong, "someone" concerned "when" it happened. To clearly identify your goals. Generalizations create a negative moment and limit future opportunities.

25. extractive reaction interlocutor using semi-open questions.
For example: "How much you liked it," "What other issues are on your side on the merits?" Instead of "How do you like it?" "How do you like my idea?", "What you have more questions?"